Privacy Policy

1. Introduction

Welcome to portacall.ai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us.

The personal information we collect may include:

• Name and email address
• Account credentials (username and password)
• Organization information (if applicable)
• Payment information (processed securely through our payment provider)
• Contact preferences and communication history

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Usage data and analytics
• Cookies and similar tracking technologies
• API usage logs and access patterns

2.3 Content and Files

We collect and process files and documents that you upload to our Service for conversion and processing. This may include PDFs, images, and other document formats.

3. How We Use Your Information

We use the information we collect or receive:

• To provide, operate, and maintain our Service
• To process your transactions and manage your account
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage and trends to improve your experience
• To detect, prevent, and address technical issues and security vulnerabilities
• To process and convert your uploaded documents as requested
• To provide customer support and respond to your inquiries
• To enforce our terms, conditions, and policies

4. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

5. Data Storage and Security

We implement appropriate technical and team-level security measures to protect your personal information. Your uploaded files are stored securely using industry-standard encryption and access controls.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Uploaded files and processed documents are retained according to your account settings and our data retention policies. You may delete your files at any time through your account dashboard.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request that we correct any inaccurate information
• Deletion: You can request that we delete your personal information
• Data Portability: You can request a copy of your data in a structured format
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent
• Object to Processing: You can object to our processing of your personal information

To exercise these rights, please contact us through our support channels.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by portacall.ai. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We use the following third-party services:

• Payment processing (Polar)
• Cloud storage and hosting services
• Analytics and monitoring tools
• AI and document processing services

10. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us through our support channels or by email.